Your health and wellness are a top concern of our office. To give you the best care, doctors and patients must work together. This idea is called the Patient Centered Medical Home. We will work with you to manage your health care needs.

As your Medical Home, we will:

Take care of short term illness and long term chronic diseases
Discuss your goals and how you would like to improve your health
Listen to you and address your concerns
Help you stay healthy by giving you easy to understand information
Respond promptly to your calls, questions and concerns
Have a doctor on call after hours for your urgent needs
Remind you when vaccines and tests are due
Notify you of test results in a timely manner
Help coordinate care with specialty doctors if needed

As your Medical Home, we trust you to:

Follow the care plan that is agreed upon as best you can
Tell us about all medications and over the counter supplements you are taking
Let us know when you see other health care providers and ask them to send us a report about your care
Keep your appointments or call to reschedule or cancel
Call if you do not receive your test results within 2 weeks
Use the after-hours line only for issues that cannot wait until regular office hours
Call the office before going to the Emergency Room, if possible, so we can relay your medical history to them
Learn about your insurance so you know what it covers, or work with us to help develop a payment plan
Pay your share of the visit fee when you are seen in the office
Give us feedback to help us improve our services

Helpful Reminders:
We may remind you when tests are due so that you can receive the best quality care

Care Plans:
We will discuss your health goals and assist with a plan to improve your health
We ask your involvement in planning your care, in order to develop a plan you can follow
Written copies of care plans may be given in more complex illnesses

Dr. Gary S. Ruoff D.O.   201 S. Garfield Ave, Traverse City, MI 49686   Ph. 231-935-0580   Fax 231-935-0584